Refund & Exchange Policy – Foresta

At Foresta, customer satisfaction is our priority. Please read our Refund & Exchange Policy carefully before placing an order.

Exchange Policy

• Products can be exchanged within 7 days from the date of delivery.
• Exchange requests will only be accepted if the product is unused, unopened, in its original packaging, and in resalable condition.
• All original seals, labels, and tags must remain intact.

Sale & Discount Items

• Products purchased during sales, promotions, or at discounted prices are not eligible for return or exchange unless they are received damaged, defective, or incorrect.

Refund Policy

• Cash refunds are not available.
• Approved refunds, where applicable, will be processed according to Foresta’s refund procedure.

Non-Returnable Items

Returns or exchanges will not be accepted if:

• The customer changes their mind after purchase.
• The customer does not like the shade, color, texture, fragrance, or results of the product.
• The product has been used, opened, damaged by the customer, or is not in its original condition.

Incorrect, Damaged, or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery. You may be asked to provide:

• Your order number or invoice.
• Clear photos of the product and its packaging.
• A brief description of the issue.

After verification, we will arrange a replacement or another suitable resolution.

Important Notes

• Products purchased from Foresta’s online store can only be processed through our online customer support.
• Please keep your invoice or order confirmation until your order is complete.

Contact Us

For any questions or exchange requests, please contact our Customer Support Team:

Email:  info@foresta.com.pk
WhatsApp: 03042020195

Our team will be happy to assist you.